Refund Policy

At GREEN LIFE LLC, we strive to provide you with high-quality plants and exceptional service. If you are not completely satisfied with your purchase, please review our Refund Policy to understand your rights and the process for obtaining a refund or replacement.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The item was damaged during shipping.
  • The item you received is incorrect or significantly different from what you ordered.
  • The plant is unhealthy or defective upon arrival (must notify us within 48 hours of delivery).

2. Non-Refundable Items

We cannot process refunds for the following:

  • Plants damaged due to improper care after delivery.
  • Sale or clearance items.
  • Items returned after 7 days of delivery without prior communication.

3. Refund Process

To request a refund:

  1. Contact Us: Email us at Info@livegreenlifellc.com or call +1 (518) 861-3480 with your order details and a description of the issue.
  2. Provide Proof: Attach photos of the damaged or incorrect item for verification.
  3. Approval: Once we review your request, we will notify you of the approval or rejection of your refund.

4. Refund Options

If approved, you may choose one of the following options:

  • A full refund to your original payment method.
  • Store credit for future purchases.
  • A replacement of the same or similar item (subject to availability).

5. Return Shipping

  • For eligible returns, we may provide a prepaid shipping label.
  • Items must be returned in their original packaging, including all accessories, within 7 days of refund approval.

6. Late or Missing Refunds

If you haven’t received a refund within 10 business days of approval:

7. Contact Us

For questions or concerns regarding this Refund Policy, please reach out to us: